LAST UPDATED: 24 OCTOBER 2026
Professional services, not physical returns
Anie Consultant INC supplies virtual assistance and administrative support rather than physical products. A physical return process does not apply. Fees, prepaid hours, milestones, cancellation arrangements, and acceptance criteria should be recorded in your service agreement before work starts.
Service concerns and corrections
If agreed tasks are incomplete or do not match the confirmed scope, contact info@anieconsult.com with the relevant dates, tasks, and a description of the concern. Anie Consultant INC will review the issue against the agreement and discuss a correction, a revised delivery plan, or another appropriate resolution.
Refund assessment
Refund eligibility depends on the agreed terms, work already completed, any unused prepaid service balance, and authorised third-party costs. Unused hours, deposits, or subscription fees are not automatically refundable unless the agreement or applicable law provides otherwise. Approved refunds and their timing will be confirmed in writing.
Cancellation and handover
To pause or end a virtual assistance engagement, use the notice procedure in your agreement. Confirm the final tasks, outstanding payments, handover of records, and removal of system access. This policy does not restrict any mandatory rights available under applicable law.
Questions about this policy?
Contact Anie Consultant INC at info@anieconsult.com, or use our enquiry form and select General enquiry.
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